Policies of THE CRAFT STORE

We care about you :)

In our store, we want our customers to receive the best service during their purchase so that they always want to come back. That's why we believe that our store's policies should be fair, clear, and transparent. Below, you will find a list of policies. If there is any information that is not on the list, please contact us and we will help you.

Frequently asked questions

What is the shipping policy?

Shipping only in Switzerland.

Please allow 2-5 business days to process your order. If you wish an express delivery, please send us an email to:

mila@thecraftstore.ch

What are the payment options?

-Debit card
-Credit card
-TWINT

What is the return policy?

We generally do not accept returns. However, if you are not completely satisfied with your order, please contact us within 30 days of your order date, and we will work to resolve any issues.

You can reach us via email at mila@thecraftstore.ch